Frequently Asked Questions

How soon will they be available online to order?

• The photos will be uploaded on our website within 1 day after your child’s photos have been taken.

How can I find my child’s photo on your website?

• The photographs are sorted by team.  Please find your child’s team then use the numbers and arrows at the bottom of each team gallery to locate your photo.

I looked through my child’s team and I cannot find him/her. What should I do?

• If you cannot find your child, it can mean a few things. One, your child missed the photo. Two, you are looking at the wrong team. Three, your child was photographed out of schedule during another team’s session. You will need to ask your child more details on when the photo was taken, or browse through each team, and each page until you find him/her.

I only received part of my order?

• Certain products are shipped separately and may arrive at different times.

What size picture should I order?

• Individual photographs show well at 5×7 and larger while team photographs are best 8×10 or larger.  Wallet-sized prints are small so we suggest zooming the image (under the crop tool) to fill the frame to the inside line.

My child missed his/her photo. What should I do?

•  Every hockey club will pick a date to hold the “make-up” sessions. This date is usually picked after all the photos have been taken. Be alert for that date so can have your child’s photo taken that day.

How can I get digitally added to a team photograph?

• If you are unable to make your team photograph please tell your coach to tell the photographer ahead of time.  You will then need to have your photograph taken during a makeup session.  Please inform the photographer BEFORE your picture so they can pose you properly.  Once your images are uploaded online you will need to send an email to sports@roe-photo.com with “HOCKEY PLAYER ADD” in the subject line.  In the email indicate which photo to use as the individual and which to photo use as the team.  All digital adds will require a minimum order amount of $25 which will need to be processed through our studio directly before November 20th.  We accept one request per player or coach.  All digital enhancements will be done on or around December 1st.

I want to order my child’s photos from last year. Can I still do that?

• Yes, you may still order photos from previous years. Please use the link and password that corresponded to each year.

How much is shipping and handling?

• Standard shipping for printed products up to 8×10 is $4.25.  For specialty products like mugs, magnets and buttons the shipping fee is a flat rate of $8.25.  When ordering multiple print items, in certain instances the system will charge two shipping fees.  Please note that this is beyond our control however the second shipping charge will be refunded within 24 hours of your order.

How long before we receive our order?

•  Standard prints up to 8×10 in size take about 7-10 business days. Products such as key chains, mugs, magnets and such will take longer depending on the item ordered.